RealTime Aide
RealTime Aide by TCCSoftware provides an immediate, state-of-the-art messaging allowing your sales people to "chat" directly with customers while they are visiting your company's Web site.

RealTime Enables your company to::

Capture Leads
With the RealTime Aide navigation bar you'll see the domain address of each person who visits or requests help. This allows you to track the source of your sales leads and get to know your customers better.

Increase Orders
By providing immediate answers and information with RealTime Aide, you're empowering your visitors to make purchasing decisions. If you are operating an e-commerce shopping cart, you will be able to help visitors who need help during the order process. Some find that being able to offer "instant" technical assistance with RealTime Aide helps their customer sort out their selections quicker. The more they know about your products and services, the more they'll want to buy.

Close the Sale.
RealTime Aide can help you close the sale with customers who may be skeptical about purchasing online or from an overseas supplier. Your live, personal attention demonstrates your commitment to providing great customer service.

Offer Technical Assistance.
With live, one-on-one interaction, you can better explain complex products and services and confirm that your explanation truly answers the customer's question. RealTime Aide makes it easy to provide real time customer support for both your prospects and your existing customers.

Increase International Exposure.
Regardless of geography, location, or time zones, you can conduct business with just about anyone, just about anywhere in the world. The only thing your customers need is an Internet connection and a browser for one-on-one interaction.

RealTime Aide empowers your sales personnel to do what they do best: sell your products and services. Your customers will appreciate the convenience of having help at their fingertips, without having to wait for a return phone call, e-mail or fax.